Safe defaults built in, so you can just dial.

What is on from day one

A stop request is a stop

When someone asks not to be called, record the Do Not Call outcome. The lead is flagged and the number is added to the internal do-not-call list, so it is excluded from future selection. You can also mark leads Do Not Call in bulk. That exclusion applies inside DialBreeze; it does not by itself stop contact from another system or campaign you run elsewhere.

Calls are held to the lead’s local daytime

The default calling window is 8am to 8pm in the called number's local time; you set your own hours in settings. The time zone is worked out from the number's US area code. Outside that window the lead is skipped and the dialer shows why. If the area code cannot be resolved, the lead is skipped rather than dialed blind.

Attempt caps, so nobody gets hammered

No more than 2 calls go to one number in any rolling 24 hours. Up to 15 call attempts per lead, ever. Voicemail drops placed by the dialer default to a limit of 3 per lead per day; drops you click yourself sit outside that count.

Voicemail drop

A prerecorded message needs its own permission review. Confirm the required consent before using voicemail drop. This page does not claim that the product verifies consent or refuses every drop without it. On cold lists, leave your voicemail live in your own voice.

Recording, when recording is on

Call recording is optional. When it is on, the audio is saved to DialBreeze servers so you can play it back from your account. Our calling carrier may hold a short-lived temporary copy while a recording is processed. Recording is off unless you turn it on in Settings and confirm you have consent. Whether you may record a given call, and what you must tell the person first, depends on where they are. Decide that before you rely on recording.

Two people answer at once

On multi-line dialing, the first person to answer is connected to you. If a second person answers while you are already talking, they hear your disconnect message if one is enabled and set up (otherwise silence) and that leg is ended. They are not bridged in and are not left holding.

Calling hours: what is documented, and what is planned

The calling window defaults to 8am to 8pm in the called number’s local time and you set your own hours in settings, by area code, with unresolved area codes skipped, and you can set your own hours in settings. It does not tell you what is lawful for a given state or person, so check your own campaign rules before you dial.

What stays with you

You are the caller. You choose who to call, what to say, and whether you have permission to call them. Your list, your permission to call it, your registry checks and your state rules stay with you. DialBreeze does not scrub the National Do Not Call Registry today, so scrub your lists against the registry before you upload them. Importing a CSV does not give you permission to call anyone, and DialBreeze does not monitor or review your campaign for you.

You are responsible for your calls. This is general information, not legal advice. Ask your own lawyer about your campaign. See the calling controls page, the DNC policy and our terms.

Questions

Does DialBreeze make my calls lawful? No tool can decide that for your campaign. DialBreeze turns on the defaults above; the rules still depend on who you call and what you say.

Can I call anyone who is on my list? Only if you have the right to. Numbers marked Do Not Call, leads outside the documented calling-hours window and leads past the attempt caps are held back from selection, but whether you may call a given person at all is your decision to make.

What happens when someone asks me to stop calling? Record the Do Not Call outcome. That number is flagged and excluded from future selection inside DialBreeze.

Does it check the National Do Not Call Registry? Not today. Scrub your lists against the registry before you upload them.

Can I leave a recorded voicemail on any lead? Only where you have the called party's prior consent for a prerecorded message, and that is your responsibility. For anyone else, leave your voicemail live.

Is this legal advice? No. It is software with careful defaults, and general information about how those defaults work.

Who do I tell if I got a call I did not want, or something looks wrong? Write to support@dialbreeze.com.