Dialing reports
The reporting screen builds the funnel from your own call records: dials and connects per day, per agent with pace per hour, and per list. Contact rate and appointment-set rate are computed from outcomes, and connected means a human answer or a connected call, defined openly. You read your own numbers instead of a vendor's benchmark. Admin and team reports are included on Jetstream.
Product interface, sample data. Phone: the dashboard.
4 steps, in the order they happen during a session.
Use ← → to step through.
Arrow keys move between steps. Lettered spots on the picture match the list under it.
Dials count attempts; connected counts calls with a human answer or a connected status; contact and appointment rates divide accordingly. The definitions ship with the numbers.
Dials count attempts in this window Connected counts people who answered Contact rate uses those same counts Each agent row shows dials, connects and dials per hour in the window, so you compare pace across operators on the same definitions, not on claims.
One row for each operator Dials and connects, same definitions Dials per hour shows the pace List rows show dials and connects for each list in the window, which is how you learn which source connects and which burns minutes without answers.
One row per list in the chosen window Dials and connects for that list Contact rate, so weak sources stand out Stats cover a selectable day window, and the team funnel is a team report, which needs an admin on a Jetstream seat. Your own activity timecard is available on every tier.
This block is the last 7 days These numbers are the signed-in operator Lists on the same screen, with counts What the product does today. Plans from $29 per seat. Breeze, $29, is everything faster: continuous dialing and call notes. Three lines are Jetstream, $49.
A report is only as good as its definitions, so these ship in the open. Dials count attempts placed in the window. Connected counts calls with a connected status or an answering-machine result of human. Contact rate divides connected by dials. Appointment-set rate divides appointments by connected, because the appointment is the outcome that pays. The same definitions apply across the day chart, the agent table and the list table, so a number means the same thing everywhere you meet it. Voicemail, interested and DNC dispositions are identifiable from outcome labels, which is how outcome mix can be reviewed alongside volume. Everything is computed from your call records. Nothing is sampled, modeled or borrowed from a vendor benchmark, and nothing in the report claims your numbers should match anyone else's.
Per-day dials and connects show the shape of the operation: ramp, lunch dip, end-of-day fade. The agent table adds dials per hour, an honest pace metric on shared definitions, useful for spotting both a struggling operator and an unusual day worth a second look. The list table is where money decisions live. Two lists with equal dial counts and different connect rates are two different purchases, and the funnel shows that split over any window you choose. Pair it with the per-lead skip reasons from the session records to see whether a weak list is a data problem or a timing problem.
Straight answers. Anything else: email support.
Pick your plan and seats, check out, then set your password from the set-password email. Calling credit is optional at checkout, but you need credit to dial. Add it any time from your dashboard. Month to month. Pick your plan and seats, check out, then set your password from the set-password email. Calling credit is optional at checkout, but you need credit to dial. Add it any time from your dashboard.
