Can I set a specific callback date?
Yes. Presets cover tomorrow, three days, one week and two weeks, and a date picker handles anything else, down to a same-day 5PM callback. The task carries a title, a description, a type of call, text, email or other, and a priority. It links to the lead, so the commitment shows up wherever that lead is reviewed.
How do tasks reach the rest of my team?
Outside, the signed webhook can push call dispositions to your CRM so follow-up work continues there. That outbound path uses an HMAC-SHA256 signature your receiver verifies, and an admin on a Jetstream seat sets up and reads the export; delivery covers the workspace's dispositions, including Breeze callers, whenever the workspace has at least one Jetstream seat.
What happens to overdue tasks?
They stay in the due-today view, which lists both due-today and overdue work sorted by date and priority, so aging items keep surfacing instead of sinking. An operator or a covering teammate works the queue from that screen. Marking a task complete records that the action happened; it does not record that the lead welcomed it.
Does Breeze create the follow-up by itself?
It never creates tasks by itself. A summary needs enough spoken words. Check names and numbers before you rely on them.
Can I see tasks without opening each lead?
Yes. The task list is its own view, filterable by status and type, with due-date filtering and the due-today queue for what needs action now. Each task links back to its lead, so the context behind the commitment is one click away when you need it.