DNC and quiet hours
Before a call is placed, two gates run automatically: the lead's local calling window, computed from the phone's area code and time zone, and the internal do-not-call list. Both are enforced per lead, per attempt, with the skip written into the session record. They support the policy you configure. They do not make any call lawful.
Product interface, sample data
4 steps, in the order they happen during a session.
Use ← → to step through.
Arrow keys move between steps. Lettered spots on the picture match the list under it.
Each number's area code maps to a time zone, and the dialer checks the lead's local hour before dialing. Outside the window, the lead is skipped with the reason recorded in the session.
Not pictured yet This step runs in the product. A capture of this screen is not on the page.
A stop request is handled through the do-not-call outcome, not an ordinary callback status. The lead is marked DNC and the dialer's selection gates stop picking it.
Do not call is its own outcome The stop applies to this lead Number keys set the outcome on the call Attempt caps are no more than 2 calls to one number in any rolling 24 hours, and up to 15 per lead, ever. A cap is a maximum, not a target to exhaust.
Max attempts per lead, set before dialing Wait before the same lead is called again Caps apply to the lists in this session Skips carry machine-readable reasons: quiet hours, unresolvable time zone, invalid phone, cap reached, DNC, engaged. The record explains why a lead never rang. Nothing dials silently.
Not pictured yet This step runs in the product. A capture of this screen is not on the page.
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Quiet hours are checked against the lead's phone, not your wall clock. Each number's area code maps to an IANA time zone, the lead's local hour is computed, and the dialer skips anyone outside the configured window. The default calling window is 8am to 8pm in the called number's local time; you set your own hours in settings. Edge cases get the conservative treatment. A number whose area code cannot be resolved to a time zone is skipped as unresolvable rather than dialed on your local time. An invalid number is skipped at selection. Each skip is recorded with its reason, so an auditor, or you next week, can see why a lead was never called. This is a calling-hours control. It is not a statement that your campaign, your list or your consent basis is lawful; those judgments belong to your business.
When someone asks you to stop calling, the operator sets the do-not-call outcome during wrap-up. That marks the lead DNC, and the dialer's hard selection gates, the DNC flag and the DNC table, exclude the lead from every later queue. A stop request does not belong in an ordinary callback status, and the workflow steers the operator to the right one. The internal DNC list is yours, built from your calls. It is separate from federal or state registry obligations, which stay with your business: registry scrubbing, permission evidence and list eligibility happen before a list is ever released. The product enforces the internal stops you record; it does not substitute its list for your legal review. Neither control is a compliance certification. Saying so would be dishonest, so it is not said.
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Pick your plan and seats, check out, then set your password from the set-password email. Calling credit is optional at checkout, but you need credit to dial. Add it any time from your dashboard. Month to month. Pick your plan and seats, check out, then set your password from the set-password email. Calling credit is optional at checkout, but you need credit to dial. Add it any time from your dashboard.
