Team management
An admin creates each seat, assigns an admin or calling role, and sets which leads that operator can see. Visibility rules follow the lead into every screen: the sidebar counts, the queues and the tasks. Honest scoping, and no per-feature pricing games behind any of them.
4 steps, in the order they happen during a session.
Use ← → to step through.
Arrow keys move between steps. Lettered spots on the picture match the list under it.
Admins add users as admins or callers, with a password or a setup email the user completes themselves. Seats can be deactivated when someone leaves.
Role for the new seat. Agent is selected Send a setup email, or set a password Create the user when the seat is ready Which lists and leads an operator can reach is set per user. The sidebar, the queues and the lead detail all honor the same scope, so counts never promise what access forbids.
Not pictured yet This step runs in the product. A capture of this screen is not on the page.
Agent activity and performance views show each operator's dials, connects and pace for the window, on the same definitions the admin funnel uses. Compare operators without asking them to self-report.
Each operator's dials, connects, and pace Dials per hour on this operator's row Roles and status for current users Breeze is $29 per seat per month and Jetstream is $49. Each person who dials is a seat.
What the product does today. Plans from $29 per seat. Breeze, $29, is everything faster: continuous dialing and call notes. Three lines are Jetstream, $49.
Seats carry an admin or a calling role. Admins manage users, lists and settings, and an admin on a Jetstream seat gets the team-wide reports. Callers dial, disposition and work follow-ups. A restricted calling role exists for support operators who call without owning the shop, and calling roles appear together in agent pickers. The role sets scope; the seat sets features. Calling roles on the same seat use the same dialer and scoped recording access. Outputs can be missing, delayed or wrong; verify important details against the recording. Roles and seats are separate: the role (admin or calling) decides what someone can see and manage, while the seat (Breeze or Jetstream) decides which features that person has. User setup is deliberately boring. An admin creates the account with a password, or sends a setup email the user completes alone, and a seat can be deactivated when someone leaves without losing the call history attached to them.
Lead visibility is set per operator, and the scope travels. The sidebar group counts reflect what the signed-in user can access, the session queues only ever contain permitted leads, and a task on a lead respects the same boundary. A covering teammate sees the commitments on leads they can reach, not a leaky mirror of the whole workspace. Breeze is $29 per seat per month and Jetstream is $49. Choose the number of seats with your plan. To change your seat count later, email support@dialbreeze.com. Only dialing seats are billed, so a manager or assistant who does not dial can have a login without a seat. For accountability, team reports (an admin on a Jetstream seat) show each operator's dials, connects and pace. Use it to coach on shared definitions, not to run a leaderboard nobody agreed to.
Straight answers. Anything else: email support.
Pick your plan and seats, check out, then set your password from the set-password email. Calling credit is optional at checkout, but you need credit to dial. Add it any time from your dashboard. Month to month. Pick your plan and seats, check out, then set your password from the set-password email. Calling credit is optional at checkout, but you need credit to dial. Add it any time from your dashboard.
