How calling works today.
Calling is one flat rate on every plan: $0.75 per dialing hour, drawn from your calling credit. Phone numbers are $5 per month each. Calling credit is optional at checkout, but you need credit to dial; add it any time from your dashboard. See getting started.
What you do yourself.
| Task | Who and where |
|---|---|
| Calling and your phone numbers | DialBreeze provides both. There is nothing to connect or configure on your side. |
| Seeing your workspace's numbers | Workspace admin: the Numbers page. |
| Using your own cell as caller ID | Your seat: Settings, verify your phone by call or SMS code (on Breeze and Jetstream each agent can do this). Admins can also start a voice-call verification on the Numbers page. |
| Choosing your caller ID | Each seat has a caller ID set: Settings, pick your verified number or a configured virtual number. |
| Virtual number pool (the caller IDs your agents can choose from) | Workspace admin: Settings, refresh numbers, choose numbers, save the pool. Each seat uses one assigned caller ID; DialBreeze does not rotate caller IDs for you. |
| A caller ID per list | Workspace admin: Numbers page, Campaign caller IDs. |
| Your workspace and password | Choose your plan and check out. We send a set-password email. |
What is not a button in the app.
| Task | How |
|---|---|
| Your plan | Plan changes are made by us. Email support from your billing email. |
| Buying numbers | Not done in DialBreeze. Ask us for another number (phone numbers are $5 per month each). |
Check it with a call.
The default caller ID is the number prospects see. Use only a number you are authorized to call from. To prove a real call, make a test call to your own phone.
Caller ID tips.
- Pick numbers with area codes that fit the people you call.
- A caller ID never guarantees how your number shows on every phone or whether carriers label it. See caller ID reputation and STIR/SHAKEN.
- The Numbers page shows dials, short calls and average duration per caller ID for the last 7 days. Use it to spot a number that has stopped connecting.
Still stuck?
See support for what to include, then email support@dialbreeze.com. Never send passwords, webhook secrets, card details or lead lists by email.
More help: Import a CSV list · Make a test call to your own phone · Run your first campaign · Common errors and fixes · Billing and cancellation · All help