Make a test call to your own phone

Before you start.

Your workspace is open and has a calling number. See caller ID and numbers.
You have a phone you own that you can answer, such as your cell. The call draws on your calling credit like any other.
Pick a calling mode in Settings, Calling Mode:
- Browser (WebRTC): you talk through a headset on this computer, so the test lead can be your own cell. In Settings, Browser Audio Devices, allow the microphone and watch the level meter while you speak.
- Phone Bridge: DialBreeze calls your verified phone first and then the lead. Verify your phone in Settings, and use a different phone you own as the test lead, such as a desk line or a second cell. Your verified phone cannot also answer as the lead.

Make a one-row CSV with your own number and nobody else's:
first_name,last_name,phone
Test,Call,+15551234567
Replace the sample with your number in E.164 format.
Import it. As a workspace admin, create a list named something like "Test call" on the Leads page and use Upload CSV. Details: CSV import.
Set up the session. Open Dialer, select only the test list under Queue your lists, set Parallel lines to 1, and make sure the lead status New is selected.
Select Start dialing and answer your phone. Check that you hear each other clearly and that your phone shows the caller ID you expect.
Hang up and save a disposition. After this connected conversation, dialing waits until a disposition is saved. A call with a provider call ID, no saved disposition and stored duration of at least 45 seconds also enters the waiting state, even if its status does not show a connection. Other non-connected calls normally advance automatically.
Check the record. Open the lead on the Leads page and confirm the call and your disposition are there. If call recording is on, play the recording.
End the session.

Calling hours. The default calling window is 8am to 8pm in the called number's local time; you set your own hours in settings. Test inside your window, using a US or Canadian number.
Per-phone cap. No more than 2 calls go to one number in any rolling 24 hours, and no more than 15 in total. After a few test calls the dialer reports the number as "at today's per-phone call cap". Use another phone you own or wait for the rolling 24-hour window to reopen. The 15-attempt total per number never resets.
Do not call. If you marked the test lead do not call, it will not be dialed again.

The messages the dialer shows are explained in common errors and fixes.

See support for what to include, then email support@dialbreeze.com. Never send passwords, webhook secrets, card details or lead lists by email.